Shipping Policy
Company Name: Rajan Garments
Brand Name: RG Comfortwear
Website: https://rgcomfortwear.com/
Address: 21, Anand Market, Circular Road, Ludhiana, Punjab, India
This Shipping Policy outlines the terms and conditions governing order processing, shipment, and delivery for purchases made on RG Comfortwear, operated by Rajan Garments. By placing an order on our website, you agree to the terms stated herein.
We currently ship across India unless otherwise specified on the product page.
Orders are delivered to the address provided at checkout.
Customers are responsible for providing accurate and complete shipping details (name, address, PIN code, and contact number).
Orders are typically processed within 1–3 working days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Bulk orders or high-demand periods may require additional processing time; customers will be informed where applicable.
We use reliable third-party courier and logistics partners for delivery.
The choice of courier partner is at our discretion based on serviceability, delivery speed, and safety of the shipment.
Standard delivery is 3–7 working days from the date of dispatch, depending on location.
Timelines are indicative and may vary due to:
Courier network delays
Weather conditions or natural calamities
Public holidays or local restrictions
Remote or non-serviceable areas
Rajan Garments shall not be liable for delays caused by circumstances beyond reasonable control.
Shipping charges, if applicable, will be displayed at checkout prior to payment.
Promotional offers (e.g., free shipping) will be communicated on the website.
Additional charges for remote locations, if any, will be informed before dispatch.
Once dispatched, tracking details may be shared via SMS, email, or WhatsApp (subject to availability).
Customers can use the tracking link/ID to monitor shipment status.
Courier partners generally make 2–3 delivery attempts.
If delivery fails due to incorrect address, customer unavailability, or refusal, the shipment may be returned to us.
Re-shipping charges, if applicable, will be borne by the customer.
Customers are advised to:
Inspect the package upon delivery.
Report any visible damage, tampering, missing items, or incorrect products within 24 hours of delivery.
Failure to report within this timeframe may affect eligibility for return/replacement.
In certain cases, orders may be shipped in multiple packages due to availability or logistics constraints. Customers will be informed accordingly.
Address changes are permitted only before dispatch.
Once shipped, address changes cannot be accommodated.
Rajan Garments shall not be responsible for delays or failure to deliver due to events beyond control, including but not limited to natural disasters, strikes, lockdowns, transportation disruptions, or government actions.
We reserve the right to modify this Shipping Policy at any time without prior notice. Updates will be effective upon posting on the website.
This policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Ludhiana, Punjab.
For any shipping-related queries, please contact:
Rajan Garments (RG Comfortwear)
