Return & Replacement Policy
Company Name: Rajan Garments
Brand Name: RG Comfortwear
Website: https://rgcomfortwear.com/
Address: 21, Anand Market, Circular Road, Ludhiana, Punjab, India
At RG Comfortwear, operated by Rajan Garments, we aim to provide quality garments and a reliable shopping experience. However, due to variations in product categories, vendors, and promotional listings, Return & Replacement policies are not uniform across the entire website.
By placing an order on our website, you agree to the terms outlined in this policy.
Return and Replacement eligibility varies from product to product.
Users are advised to check the Return & Replacement details mentioned on each product listing before placing an order.
Many product listings may be marked as “No Return” and/or “No Replacement.”
If a product is labeled No Return / No Replacement, it will not be eligible for return or replacement after delivery.
The policy displayed on the product page at the time of purchase shall be final and binding.
A return or replacement request may be accepted only if the specific product listing allows it and all the following conditions are met:
The product received is damaged, defective, or incorrect.
The request is raised within the return/replacement window mentioned on the product page (e.g., 2–7 days from delivery).
The product is unused, unwashed, and in original condition.
All original tags, packaging, and invoice are intact.
Returns or replacements will not be accepted in the following situations:
Products marked as No Return / No Replacement / Final Sale.
Items purchased during clearance or special discount sales, unless explicitly allowed on the listing.
Products that have been used, washed, altered, or damaged after delivery.
Items returned without original packaging, tags, or proof of purchase.
Requests raised after the allowed return window.
If your product is eligible as per the listing:
Contact Us within the specified time via website contact/email.
Share the following details:
Order ID
Product name
Reason for return/replacement
Clear photos or video evidence (mandatory for damaged/incorrect items)
Our team will review and respond within 2–3 working days with approval or rejection.
Based on serviceability, we may arrange a pickup or require self-shipping.
The product must be securely packed to avoid transit damage.
If the issue is due to our error (wrong/damaged item), return shipping cost will be borne by us.
In other cases, shipping charges may be borne by the customer or adjusted in the refund.
Replacement is subject to stock availability.
If replacement is unavailable, a refund or store credit may be offered as per listing terms.
Replacement dispatch will be initiated after inspection and approval of the returned item.
Refunds are processed after successful quality inspection.
Refunds are initiated within 7–10 working days to the original payment method.
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer/UPI.
All returns undergo a quality check. Rajan Garments reserves the right to reject returns if:
The product is found used/altered/damaged by the customer.
The returned item does not match the issue reported.
Required packaging or accessories are missing.
Rejected items may be shipped back to the customer.
Customers are responsible for:
Reviewing product-specific return/replacement terms before purchase.
Providing accurate delivery details.
Inspecting the package upon delivery and reporting issues within the stipulated time.
Rajan Garments reserves the right to modify this policy at any time. Updates will be effective upon posting on the website.
This policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Ludhiana, Punjab.
Rajan Garments (RG Comfortwear)
